Terms of Service

Welcome to CoLen Sport. By accessing our website, booking facilities, purchasing products, or using our services, you agree to the following Terms of Service.

1. Acceptance of Terms

By using our website or services, you agree to comply with these Terms of Service, our policies, and all applicable laws.

If you do not agree, please do not use our services.

2. Services Provided

CoLen Sport may offer:

Court hire bookings
Coaching programs
Memberships
Events and tournaments
Café and food services
Retail sales of sporting goods and apparel
Website information and online bookings

Services may change or be updated at any time.

3. Bookings and Payments

All bookings are subject to availability.
Full payment may be required at time of booking.
Prices are shown in Australian Dollars (AUD).
We reserve the right to cancel bookings due to maintenance, safety issues, or unforeseen circumstances.

Where possible, affected customers will be offered rescheduling or refunds.

4. Cancellations and Refunds

Customer cancellations may require advance notice.
Late cancellations or no-shows may be non-refundable.
Refund decisions are subject to our booking policy.

Please contact us directly regarding refund requests.

5. Facility Rules

All customers must:

Follow staff instructions
Use courts and equipment safely
Wear appropriate footwear and attire
Respect other guests and staff
Avoid abusive, dangerous, or unlawful behaviour

We may refuse entry or remove anyone breaching these rules.

6. Health and Safety

Participation in sport and physical activity involves risk. By using our facilities, you acknowledge these risks and participate at your own responsibility.

Please seek medical advice if unsure of your fitness to participate.

7. Minors

Children under 16 should be supervised by a parent, guardian, coach, or responsible adult unless participating in an approved supervised program.

8. Retail Purchases

Products sold by CoLen Sport may be subject to separate warranty, returns, and consumer rights under Australian Consumer Law.

Nothing in these Terms limits your legal rights.

9. Intellectual Property

All website content including logos, branding, text, and images belongs to CoLen Sport unless otherwise stated.

You may not copy or use content without permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Limitation of Liability

To the extent permitted by law, CoLen Sport is not liable for indirect loss, personal property damage, or losses arising from misuse of facilities or failure to follow safety directions.

Nothing excludes rights that cannot legally be excluded under Australian law.

12. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on our website.