Privacy Policy

CoLen Sport respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, purchase products, or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Billing and payment details
Booking history
Membership details
Coaching or program registrations
Website enquiry messages
CCTV footage for safety and security (where applicable)

We may also collect non-personal information such as browser type, device data, and website usage analytics.

2. How We Use Your Information

We may use your information to:

Process bookings and payments
Manage memberships and customer accounts
Respond to enquiries
Provide coaching, events, and customer support
Improve our services and website
Send booking confirmations and important service updates
Send promotional offers (where permitted by law)
Maintain safety and security of our premises

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not store full credit card details unless securely managed by an authorised provider.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

Booking software providers
Payment processors
IT and website providers
Marketing platforms
Legal or regulatory authorities when required by law

5. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system is completely secure.

6. Access and Correction

You may request access to your personal information or request corrections if details are inaccurate or outdated.

7. Marketing Communications

You may opt out of promotional emails or messages at any time by following unsubscribe instructions or contacting us directly.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand visitor activity.

You can adjust browser settings to disable cookies.

9. Children's Privacy

We collect limited information relating to junior players or participants only where necessary for bookings, coaching, safety, or parental contact.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.